Select your location close location selector.
Dyson carpet roller not working.
Under the cleaner head by the soft roller locate the fastener.
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Get expert help troubleshooting from dyson to get the most out of your machine.
When the brush bar won t spin and you re operating the vacuum cleaner in the proper way the problem could be simply that it s clogged with hair.
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Click the carpet to bare floor adjustment back and forth about 5 times.
Tilt the vacuum back from the upright position to its flat position on the floor and turn it onto it s side.
Using a coin turn the fastener anticlockwise a quarter of the way to unlock the end cap and slide it up to remove.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
Make sure to end on the carpet selection.
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If this does not work refer to the brush roller troubleshooting section.
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Find your dyson machine to get it working again home.
It may not be a direct contact with water for example when vacuuming pet hair that is slightly damp this moisture will combine with the dust in the cyclone causing the smell.
Wash the filters and clean the bin and cyclone.
To get your vacuum cleaner brush bar spinning freely again and to ensure your dyson machine is working at maximum efficiency select your machine below.
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Remove the brush bar from the cleaner head and clear away any hair or fibres.
Dyson limited is not a lender and operates as a credit broker exclusively for paypal credit.
If not the drive belt is the next suspect and finally the motor itself.